8D Problem Solving is a structured way of working on problems to protect the costumers and eliminate the re-occurrence of an issue.

It addresses 3 types of problem solving approaches

  • Rational Approach: Fact & Data based
  • People Approach: Team Work, Employee Involvement, Participative Management and Experience Sharing
  • Creative Approach: Brain Storming, etc.

Definition of 8D Problem Solving

8D is a Standardised Problem Solving Technique that provides an effective framework through step-by-step disciplines and integration of different skills, to resolve concerns and prevent their recurrence.

The Steps in 8D Problem Solving

Below are the steps you go through when working on a problem, each of the steps are important and can involve the use of a lot of quality tools like 5W2H, 5 Whys, Fishbone Diagram and Brainstorming, just to name a few of them.

D0 – Decide to use the 8D process
D1 – Form the Team
D2 – Describe the Problem
D3 – Contain the Problem, Interim Actions
D4 – Identify & Verify Root Causes
D5 – Define and Develop Corrective Actions
D6 – Implement the Corrective Actions
D7 – Define and Develop Preventive Actions
D8 – Congratulate your Team

History of 8D Problem Solving

Like several other quality tools used today, 8D was developed during the second world and have then been further developed over time.

Below is a short summary of the 8D history.

  • The US Government standardised a procedure during the Second World War to address nonconforming material in Military Standard 1520.
  • 1987 – The 8D methodology was described in a Ford manual for the first time.
  • 1990s, Ford developed a revised version of the 8D process that they call “Global 8D”.
  • Today – 8D is a standard in the automotive industry and used across all kind of businesses.

When do we use 8D Problem Solving

Below items can be used when determining if an 8D should be raised, if they are present an 8D problem solving exercise can be initiated.

  • The Symptom has been identified and quantified
  • Customers / Affected Parties who experienced the symptom(s) have been identified
  • Performance gaps exist between the symptoms and the desired
  • The Root Cause of the Concern is not known
  • Symptom complexity exceeds the ability of one person to resolve the Problem
  • The Concern (same or similar in nature) was not resolved in the past
  • The Management is committed to dedicate the necessary resources to fix the problem at the root-cause level and prevent its recurrence

If you are interested in the 8D process and getting it implemented in your organisation, then our 8D Problem Solving Training might be interesting for you.

Alternatively you can continue to our quality training page for an overview of the training we provide.

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8D Problem Solving