A Quality Management System (QMS) document what an organisation does, how it does it, and how it is managed. It has the costumer in focus, and allows you to identify measure, control and continuously improve your processes to benefit your costumer and consistently meet their expectations.
Implementing a Quality Management System
When implementing a Quality Management System (QMS) it should be done for the right reasons. Developing and implementing a proper QMS takes a lot of time and effort, so if you expect it to be done and fully operating in a few month as part of a marketing stunt, then you are up for a big surprise.
The QMS should be built with costumer focus in mind, and the intention to provide them with the best possible product or service. If that is the main driver for your QMS, you have a good starting point and will take the time to get it right.
One of the biggest tasks is setting up the communication in organisation, which is a big part of it. An effective QMS will ensure effective communication between customers, suppliers, employees, and management to meet or exceed the requirements of the costumers.
Communication within QMS
It all starts with “Voice of the Costumer”, communicating with your costumers and collect their requirements. This should then feed into design and development, to ensure what they are developing meets their needs. Development then feedback to the costumer what they think they want, and get it confirmed through verification.
Ones verified, the specification is communicated to manufacturing, purchasing and quality to ensure the product is produced according to the verified design.
Quality is communicated to management through internal audits and management reviews of the quality objectives. Management communicates its commitment to quality by allocating budget for continuous improvement.
Quality Management System Responsible
There need to be a person in charge of and responsible for the QMS. When selecting this person there are some items to consider.
- The person needs to have a certain level of authority to be able to make decisions, allocate resources and be able to implement improvements.
- The person needs to have the experience and organisational knowledge to understand the reason and benefits from implementing a QMS.
- The person need to be able to communicate freely to top management without feeling intimidated, out of place, or fearing for his job.
If above isn’t considered and there isn’t open communication to the top, you will never have an effective QMS.
ISO 9001 QMS
When talking about Quality Management Systems, ISO 9001 is usually covered as well. ISO 9001 is the world’s most popular and internationally known and recognised management standard, providing a structure for creating a QMS.
The popularity is very much down to following three reasons.
- Credibility and international recognition
- It is generic and can be applied to any business
- Proven ability to improve quality when implemented
If you are interested in developing and implementing a Quality Management System, no matter if it is with intention to get ISO certified or not, then EQMS is a strong partner to support and guide you on the journey. We are able to provide you with a dedicated quality consultant, who will work with you throughout the entire project.Go to Quality Consulting