In simple words, a Quality Management System (QMS) can be described as a set of corresponding activities which are considered essential for creating or providing high quality products or services. This means meeting the requirements of specific standards or specifications that satisfy the requirements of customer in an effective as well as efficient way. When a QMS is developed and implemented in a poor way, then an organisation can bear damaging complications on account of that, making it challenging to meet customer’s requirements and accomplish business objectives.
On the other hand, when a QMS is developed and applied properly, then it will bring immediate and long-term results. There is no doubt that the Quality Management System’s capacity to fulfill business goals are hugely affected by best practices, experience and profundity of knowledge when developing it. An organisation can really benefit from using QMS consulting because an experienced consultant can facilitate and/or support with the development, implementation and maintenance of the QMS. The role of a skilled consultant can be very worthwhile for operating QMS at its best level.
An important consideration is that a well-recognised approach must be used for QMS development and implementation which focuses on the methodologies of project management. An organisation must use an organised approach for defining development plans, particular tasks and proof of outcomes. Consequently, you will often have a more effective and mature QMS when you go for getting it certified to ISO 9001 after using QMS consulting.
An organisation cannot guarantee the products or services quality or increase efficiency in a reliable way in the absence of standardised operations. Therefore, a fundamental element of QMS is operational consistency. An organisations needs to define the best practices for every business responsibility, from quality control to management assessment in order to implement an efficient QMS. An experienced consultant can help in creating SOPs (Standard Operating Procedures) and an approved range of checks and balances which will reduce the possibilities of issues and take full advantage of business efficiency.
In recent times, it was predicted by Forbes that in the future perspective ‘employee experience’ will turn out to be the dominant business priority. ISO 9001 considers the significance of internal communication, stating that “top management shall ensure that appropriate communication processes are established within the organisation and that communication takes place regarding the effectiveness of the Quality Management System.” Now it should be kept in mind that a QMS holds no value and is only a set of documents and procedures if there is no cultural change in the organisation. Education and communication are of paramount value in gaining employee assurance towards quality objectives. A qualified QMS consultant makes sure that the employee communications act as a central component for forming a quality-driven culture where people feel comfortable in sharing information openly and also have a clear understanding about organisation’s values. An important point in this regard is that it’s an ongoing objective to educate employees about customer and quality systems, however training and education efforts must start from day one when new people are hired.
Different research studies have recognised that a lot of organisations have attained a direct financial return on the implementation of QMS. Moreover, an ISO literature review of 42 studies acknowledged in numerous cases a well implemented QMS increases profitability. An experienced QMS consultant provides knowledge, assistance and direction in the development of QMS activities, tailored in accordance with the special wants, needs and desires of the organisation. A skilled consultant makes sure that the organisations adopts a QMS in such a way that it takes full advantage of internal efficiency and consistently generate high quality products and services.
If you are interested in developing and implementing a ISO 9001 Quality Management System, please contact us for a free consultation on how our QMS consulting can support your project.
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