RCA stands for ‘root cause analysis’. This term is generally used in quality management and training. RCA is, in fact, a problem-solving approach which focuses on the improvement of quality by understanding and resolving any root cause of a problem, incident or issue.
“An objective, thorough and disciplined approach employed to conclude the most possible underlying causes of problems and undesired events within an organisation with the aim of formulating and agreeing on corrective actions to at least mitigate if not eliminate those causes and so produce significant long term performance improvement.”
Following personnel generally require RCA training course
RCA is a recent phenomenon which is gradually and continuously evolving and it is still being treated like it is a random activity. Most organisations fail to get their employees an RCA training which includes great investigation techniques thus, they propagate the blame culture. They basically do not think of RCA as a process that is controlled.
RCA is the application in a different way of a series of well known, common sense techniques which used in a various combination can generate a systematic, quantified and authentic method to the identification, understanding, and resolution of underlying causes of underachieved quality in organisations.
Besides the 5 whys of the root cause analysis, there are numerous other tools that can be used in resolving problems. Few of these tools are brainstorming, design of experiment, Pareto charts, flowcharts, fishbone diagrams, and numerous others. Many tools are being used together to accomplish the most fruitful outcome. For example, the 5 whys or brainstorming could be used to conjecture what might have gone incorrect, and then arrange the results in a fishbone diagram which would point you in the direction where the evidence needed to objectively determine whatever the root cause of the issue really is, can be found. Companies, in fact, need to stop assigning the job of root cause analysis to individuals without giving them the required tools and RCA training course.
The RCA course structure is typically broken down into the natural RCA four-phase processes:
Attending an RCA training course will enable you to know the following:
If you are interested in arranging a RCA Training within your organisation, then please contact us to arrange a training for your employees.
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